FAQ

All buses of the Public Transport System, in addition to the subway and MetroTren Nos wagons must have in the window on the side of the seats intended for preference use, an adhesive part with the international symbol of a wheelchair (white SIA in a blue box). This adhesive indicates that these seats are reserved for people with disabilities with reduced mobility. You may be free to require the user to be making use of this preferred place to give him the seat. In case of buses, you can also contact the driver to ask him to enforce what indicates the above adhesive.

You can make claims, complaints or inquiries through our official channels of care: Call Center 800 73 00 73 (free from landlines) or 600 730 00 73 (from cell phones and/or regions, cost of a local call), website and RRSS of Red Metropolitana de Movilidad.

When making a complaint or complaint, either through the Call Center or through the other channels of care, remember to provide all requested data. Only then can your request be made. Depending on the nature of the complaint or complaint, this data could be, among others, the patent card of the bus, tour number, time, day and place, where the incident occurred.

Article 91 of the Transit Act, in point 4, provides that drivers of public transport buses must not allow the entry of “packages or packages that disturb passengers or prevent the movement through the aisle of the vehicle. With the exception of this prohibition, assistance dogs accompanying passengers with disabilities.” Given the above, and under the provisions of the aforementioned Law, bicycles are not allowed to enter the buses of the Red Metropolitana de Movilidad,because these would hinder the movement of other passengers. This also includes folding bikes, because the same criterion applies.

They are tracks that are intended for the exclusive use of public transport and emergency vehicles, such as ambulances and fire trucks, in order to improve travel times. There are three types of priority pathways:

Exclusive Ways
The Exclusive Roads are streets in which at certain times only public transport buses and taxis circulate in any modality on all their tracks.

Solo Bus Track
These tracks are intended for public transport buses only 24 hours a day, every day of the year. Taxis will be able to drive as long as they have passengers inside. They are located on the right side of the track.

Runners
They are roads where there are tracks for exclusive use for buses and are usually located on the central road of the road, duly segregated by soleras or studs. They do not allow the entry of any type of vehicle.

Currently, the city of Santiago has several Exclusive Roads and Solo Bus Tracks. The details of these and their operating hours can be found on the www.fiscalizacion.cl

Remember that private car drivers are fined when entering priority roads for public transport and emergency vehicles, which are worth between 0.5 and 1 UTM.

The concessionaires of the bus routes of Red Metropolitana de Movilidad are as follows:

Buses Metropolitana: Represented by the turquoise color and providing services 500 and J
Express: Represented by the color orange and providing services 400 and D
SuBus: Represented by the color blue and providing services 200 and G
Vule: Represented by the color green and providing services 300, E, H and I
RedBus: Represented by the color red and providing services B and C
STP: Represented by the color yellow and providing the services F

To learn more visit details of the companies.

The letter (e) identifies the routes that are express, that is, those that to get to their destination faster have fewer stops during the journey.
The letter (c) identifies short paths, i.e. those that have a shorter path between their start and end points.
The letter (v) means variant. This identifies routes that have a different path than the source route.
The letter (n) identifies night routes, i.e. those that operate with a certain layout only at night.

The Santiago Public Transport System offers bus tours that operate 24 hours a day and others that serve exclusively during night hours, between 01:00 and 05:30 hrs. The night coverage offered by the Santiago Public Transport System allows the connection between remote communes and the city center. In addition, night tours serve in the main points where the nightlife of the city is concentrated, such as Av. Providencia, Plaza Italia, Alameda, Vicuña Mackenna, Irarrázaval and Bellavista, among others.

There are 3 types of stops:

Simple Stop: consists of a vertical sign indicating the bus routes that stop at that point as the official stop of the system.

Shelter Stop: Next to a Simple Stop, you will find a simple refuge

Transfer Stations: They are a set of large stops that are located in places of high influx of public transport users, being connection points between modes of transport, such as buses and subway. Many of the Transshipment Stations are located on the outskirts of subway stations

For more details visit the infrastructure section in dtpm.cl

Red Metropolitana de Movilidad covers the 32 areas of the Metropolitan Region, in addition to Puente Alto and San Bernardo.

People who require bus travel from the Santiago Public Transport System with a child by car can do so, as long as they respect safety requirements.

These requirements are as follows:

They must go up and down the accessibility ramp of the bus.
During the trip, the car must be located in the wheelchair space, adjusting it with the seat belt.
In case a person goes on the bus in a wheelchair, the person will have preference to be located in this space. Therefore, the child must be taken in his/her arms for added safety and the car must be closed so as not to inconvenience the other users.

For the layouts of the metropolitan mobility network bus routes you can consult in Maps and Schedules, specifically in the Detail section of the Routes. There you will find, in addition to the layouts of each tour, its stops and schedules.

What areas does Red Metropolitana de Movilidad bus system cover?

Red Metropolitana de Movilidad covers the 32 areas of the Metropolitan Region, in addition to Puente Alto and San Bernardo